Delivery and Returns

Delivery

Subject to stock availability, most orders will be dispatched within one working day. We aim to ensure that all orders are dispatched within two working days of order. In the event an item is out of stock we will contact you to advise of a new delivery date, or an alternative where applicable. Most orders are shipped by courier and are insured against loss or damage until signed for by you. It is important to inspect the items for damage before you sign for delivery. Delivery is generally by next day courier service but please allow up seven working days for delivery. Whilst we do everything possible to expedite the processing of your order, if delivery is time-critical we recommend you contact us prior to ordering to ensure we can meet your requirements.

Please note that the carriage cost quoted applies to UK mainland addresses only and excludes some Scottish addresses. Scottish highland and offshore addresses maybe subject to a surcharge, as imposed on us by our couriers. If you are in Northern Ireland, Isle of Man, Isle of Wight, Channel Islands, Scottish Highlands & Islands or any other offshore location, please email or call us on 0113 8800138 before ordering, to confirm carriage costs. Please note that we will do our utmost to keep any surcharges to a minimum and absorb some of the cost where possible.

Goods

We cannot warrant the suitability of goods for a particular purpose, and you should check specifications and compatibility with ourselves or manufacturers before ordering. Goods are not sold on a trial basis and all goods are offered for sale subject to being unsold at time of purchase. In the event of non-availability of goods we will contact you to arrange alternatives or cancellation where applicable. All prices quoted include VAT at the current rate of 20%. All goods remain the property of Pro Audio Centre until paid for in full.

Prices and manufacturers specifications are subject to change without notice and are as shown on our website at the time of ordering, which overrides any printed or other marketing literature.

Returns

In the event of failure or unsuitability of any item purchased the following will apply:

  1. Items defective on arrival (DOA): If an item proves to be faulty on delivery or within seven days of delivery we will send a replacement within two working days (if in stock) and arrange collection at our cost of the defective item.
  2. Items defective within three months of purchase: Items faulty within ninety days of purchase will be collected at our cost and repaired or replaced. We will endeavour to carry out the repair within ten working days, at the discretion of ourselves or the manufacturer.
  3. Items defective within warranty period: If an item proves to be faulty after ninety days, you are responsible for returning the item to us. We will repair or replace at our discretion, and aim to return to you within seven days.
  4. Items returned under fourteen day satisfaction guarantee: Items purchased in error, or found to be unsuitable may be returned within fourteen days of delivery for credit or refund, provided they are returned in 'as new' condition, complete and with original packaging. You are responsible for the cost of return carriage.

If you are unable to send any item back to us, we can collect for a nominal charge of £15 per box for items weighing less than 30Kg. Items weighing more than 30Kg maybe subject to a surcharge as imposed on us by our couriers.

For any of the above circumstances, our returns form must be completed and a returns authorisation number issued before we can proceed. Once a returns authorisation number has been issued, the item must be returned to us within 30 days or the return authorisation will no longer be valid and a new returns request will need to be raised by the customer.

If we have collected any item which proves not be faulty, then the customer shall be liable to pay for the uplift and delivery charge. If we have arranged any collection from a customer, and the customer is not present at the agreed time then we will either charge a £15 journey fee (charged to us by our courier), or ask that the item be returned by the customer directly.

To return a product fill out our Returns Form.

Waste Electrical and Electronic Equipment (WEEE) Directive

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE thrown away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that are thrown away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Pro Audio Centre is obliged under these regulations to offer our consumers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a consumer bought a new amplifier from us we would accept their old power amplifier back and prevent it going into a landfill site by disposing of it safely.  Consumers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.  Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Waste Batteries Regulations:

Under the Waste batteries Regulations Pro Audio Centre Ltd offers a take back scheme for all portable waste batteries purchased from us. You can return your waste batteries to us at our collection point at our premises. (Please do not post).

Alternatively, you can find your local waste portable battery recycling facility by entering your post code on the website www.recylenow.co.uk

Most supermarkets and shops that sell batteries will have a collection bins for used batteries and some town halls, libraries, or schools may also have collection points. Pro Audio Centre Ltd customers may find local facilities more accessible.